Manage Quality Customer Service
Customer service is the most important aspect of the hospitality industry. Managing the service delivery is therefore a very important…
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Market Segmentation for Hoteliers
Most industries segment their market into different segment to understand them more, and to customise their product to each segment.…
Reflective Practice for Professional Development
We lead our lives in an increasingly hectic world trying to balance work and family, hobbies and homework. With a…
Establish and Maintain a Work Health and Safety System
Establishing and maintaining a work health and safety system requires you to develop, implement and sustain effective, professional and contemporary…
Understanding Your Guests Path to Booking
Hoteliers now need to learn how to influence consumers to book their rooms instead of another property. To do this,…
Communication during organisational change
There’s nothing more frustrating in life than poor communication. In the corporate world, communication is largely not used as often…
Provide Advice on Food
Frontline service staff must have excellent knowledge of the menu items in their establishment.
Implement and Monitor Work Health and Safety Practices
All workplaces must comply with occupational health and safety legislation. Managers are responsible for implementing and monitoring processes that lessen…
Use Hygienic Practices for Food Safety
Use Hygienic Practices for Food Safety. Hygiene in hospitality is extremely important, especially when it comes to serving customers. All…
Creating Effective Teams
Building a team is no easy feat. Sure, anyone can put together a group of people in a business environment,…
