Adopting Social Media MarketingWhen it comes to modern social media marketing, it’s out with the old, in with the new. And understanding how…
Monitor Staff PerformancePerformance appraisals are critical to assessing individual staff progress as well as business needs. The Monitor Staff Performance course provides…
Secure FailureSometimes, things don’t always go to plan. And when that happens it can have disastrous consequences. For instance, when a…
Show Social and Cultural SensitivityTourism, hospitality and events are extremely diverse industries. Employees come from all walks of life and from many different parts…
Research Event Trends and PracticeThis course involves research and evaluating current event industry trends and methodologies in order to expand working knowledge of the…
Facilitating changeIn an environment where new and radical technology is being introduced at an accelerating pace, it has never been more…
Produce Pates and TerrinesPates and terrines refer to any edible food that has been ground or puréed to a paste and set or…
Work Effectively in Hospitality ServiceWorking in the hospitality industry is fun and provides you with a realistic glimpse of your future career.
Process Reservations Use a Computerised Reservations or Operations SystemThe reservations process is often where the first customer contact occurs. It is therefore important that guests are interacted with…
Plan Catering for Events or FunctionsEvents and functions are a key driver of the tourism and hospitality industry.