Interact with Customers
Interacting with and serving customers are common tasks across all sectors of the tourism, travel, hospitality and event industries.
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Accommodation Distribution
This course covers the landscape and management of accommodation distribution and explains the role of distribution costs in a revenue…
Provide Advice on Australian Wines
This course explores the exciting range of Australian wines.
Positive Leadership in Action
The question often at the heart of many debates about leadership is, ‘what constitutes a good leader?’ According to those…
Research and Comply with Regulatory Requirements
There are many facets of the law that impact on a hospitality business. While it is always important to engage…
Project Planning Tools
Planning projects requires proper preparation – otherwise, you’ll typically be left feeling overwhelmed. You may have tight budgets and deadlines…
Pitch a Concept to Stakeholders
Getting stakeholders and investors to buy into your idea might sound easy. But there’s often more to it than you…
Handle and Serve Cheese
Handle and Serve Cheese: Cheeses are dairy items produced from cows, buffalos, sheep and goats.
Overbooking practices and managing customer issues
In an increasingly competitive accommodation market, hotels have had to find a way to adapt to survive. Borrowed from the…
GM’s Guide to Working with Hotel Owners
Learn how the hotel owner looks at the property performance and the criteria for increasing the value of their asset.…
