Source and Use Information on the Hospitality Industry

This course is designed to equip you with valuable insights, skills, and resources to thrive in this dynamic industry. Whether you’re an aspiring professional or already immersed in the field, we’re here to support your professional development and help you stay ahead of the game.

As we dive into the world of hospitality industry information and professional development, we’ll explore various sources of information, access specific operational insights, understand the importance of staying informed and adaptable, and enhance work performance in this dynamic sector. Together, we’ll foster your continuous professional growth and nurture the skills needed to excel in your career.

Learning Outcomes:

Source and use industry information

• Identify sources of information on the structure and operation of the hospitality industry.
• Access information of relevance to the hospitality industry to assist operational duties.
• Obtain information on features of current and emerging hospitality products and services relevant to the job role.
• Apply information about the hospitality industry and its products and services to enhance the quality of work performance.

• Obtain information on laws specifically relevant to the hospitality industry and work compliantly.
• Seek information on industry quality assurance schemes and apply them to benefit your own organisation.
• Access and apply information on career planning and equal employment opportunity (EEO) law.
• Obtain information on ethical industry practices and conduct day-to-day hospitality activities according to those practices.

• Source and access information on current and emerging technologies that impact on operational duties.
• Use information on technology to suggest new and improved workplace practices.
• Use current and emerging technology in day-to-day work activities.

Update personal and organisational knowledge of the hospitality industry

• Identify current issues and trends in the industry.
• Identify and use a range of opportunities to update current and emerging knowledge of the hospitality industry.
• Share updated information with colleagues.

Completing this course will contribute to achieving the following certifications:

• Certificate in Front Office Services
• Certificate in Housekeeping Services
• Certificate in Food and Beverage Services