The Certificate in Front Office Services provides the flexibility required to support your individual career aspirations, including movement from role to role and employer to employer.
| Component | Requirement | Hours |
| Core | 4 courses | 16 |
| Electives | 4 courses | 16 |
| Cross-Training | 3 Sessions | 60 |
| Position Familiarisation | 3 Sessions | 12 |
Skills courses deliver an interactive learning environment including simulations and demonstrations, supported by quizzes to ensure your learning is retained. The course format allows you the flexibility to progress at your own pace, as well as to repeat and review courses as you require.
The elective courses provide specialisations in specific areas of front office, enabling you to focus on the department functions that are of particular interest.
Core
| Source and Use Information on the Hospitality Industry |
| Provide Accommodation Reception Services |
| Provide Porter Services |
| Conduct Night Audit |
Electives (choose 4)
| Provide Butler Service |
| Work Effectively in Hospitality Service |
| Provide Service to Customers |
| Provide Visitor Information |
| Use Hospitality Skills Effectively |
| Enhance the Customer Service Experience |
The Certificate in Front Office Services provides the professional development foundation required for career development within the Front Office Department.
The certification provides you:
- 12 months access to all core and elective courses
- Access to on line courses 24 hours a day, 7 days a week
- A certificate is awarded for each course you complete
- A hardcopy certificate on successful completion of all components of the Certificate in Front Office Services
