Certificate in Front Office Services

104 Hours
Front Office
English with translation available

The Certificate in Front Office Services provides the flexibility required to support your individual career aspirations, including movement from role to role and employer to employer.


 Component Requirement Hours
Core 4 courses 16
Electives 4 courses 16
Cross-Training  3 Sessions 60
Position Familiarisation  3 Sessions 12


Skills courses deliver an interactive learning environment including simulations and demonstrations, supported by quizzes to ensure your learning is retained. The course format allows you the flexibility to progress at your own pace, as well as to repeat and review courses as you require.

The elective courses provide specialisations in specific areas of front office, enabling you to focus on the department functions that are of particular interest.


Source and Use Information on the Hospitality Industry
Provide Accommodation Reception Services
Provide Porter Services
Conduct Night Audit

Electives (choose 4)

Provide Valet Service
Work Effectively in Hospitality Service
Provide Service to Customers
Provide Visitor Information
Use Hospitality Skills Effectively
Enhance the Customer Service Experience


The Certificate in Front Office Services provides the professional development foundation required for career development within the Front Office Department.

The certification provides you:

  • 12 months access to all core and elective courses
  • Access to on line courses 24 hours a day, 7 days a week
  • A certificate is awarded for each course you complete
  • A hardcopy certificate on successful completion of all components of the Certificate in Front Office Services

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Train your team:
Enterprise pricing is available for this course.

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