The Concierge: Providing Exceptional Guest Services
Enhance your concierge skills with our comprehensive course on exceptional guest service, communication, and problem-solving.
Duration: 2 Hours
Department: Front Office
Level: Skills
Start: Flexible
This course will help you develop the communication, problem-solving, and guest service skills needed to deliver exceptional concierge experiences and exceed guest expectations.
What You’ll Learn
Introduction
- Understand the role and responsibilities of a concierge.
Access and Manage Guest Information
- Gather and maintain guest information.
- Share information effectively with colleagues.
- Identify opportunities to enhance guest experiences.
Provide Information and Assistance
- Understand and anticipate guest needs.
- Build local knowledge and provide accurate recommendations.
- Respond to guest enquiries professionally and efficiently.
Seek and Use Feedback
- Collect guest feedback through verbal and written channels.
- Analyse feedback to improve service delivery.
- Share insights and implement service improvements.
By the end of this course, you’ll be able to confidently assist guests, provide valuable information, and contribute to exceptional guest experiences.
$19.00
Train your team:
Enterprise pricing available for this course.
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