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Provide Information and Assistance

Frontline service personnel working in tourism, travel and hospitality businesses regularly provide information and assistance to customers, visitors and guests.

Provide Information and Assistance

Frontline service personnel working in tourism, travel and hospitality businesses regularly provide information and assistance to customers, visitors and guests. To provide assistance and advice you will need to:

  • Use current information about your organization
  • Provide clear, concise and useful information and assistance
  • Seek feedback and improve your service provision

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