Courses

Handling Customer Card Payments Securely

Card payments are a way of life, but also a risk to a business. Learn about PCI DSS how to securely manage card payments and protect yourself, your team and your business. This course is designed for all management, front line and back of house hospitality professionals responsible for handling, managing, storing and maintaining systems relating to payment cards.

Duration: 1 Hour

Department: Finance

Level: Skills

Start: Flexible

Learning Outcomes:

The four key objectives to this course are:

Identify why PCI standards should be followed
Describe key work procedures to process customer card payments safely
Explain how customer card data should be kept securely
Identify how card fraud occurs and implement secure procedures

Ideal for:

This narrated course is designed for all management, front line and back of house hospitality professionals responsible for handling, managing, storing, and maintaining systems relating to payment cards, including:

Accommodation
Restaurants and Bars
Events
Finance
IT
Marketing
Reservations
Management

Course Outline:

You will learn:

Card security compliance, including:
- The development of PCI,
- Who needs to comply and why?
- What PCI covers,
- Case study – Expedia
Processing customer cards securely, including:
- Payment systems,
- Card information and cardholder data,
- Processing payments and virtual credit cards,
- Case study – Intercontinental Hotels
Keeping cardholder data secure, including:
- Which data is sensitive, masking, entering and handling card cardholder data
- ID’s passwords and ID security measures
- Network systems servers and security
- Case study – Trump Hotels
Card fraud, including:
- Statistics, knowing your cards
- System numbers, meaning, checks and verifications
- Tampering and skimming
- Case study – USA Restaurants
Quiz
- 20 questions
- Review