Enhance the Customer Service Experience

Tourism, Hospitality and Events (TH&E) is a major service industry. The key for businesses in service industries wishing to ensure repeat custom, consumer loyalty and profitable, long term business survival, is to provide a level of service that is tailored to their customers.

Duration: 3 Hours

Department: Customer Service

Level: Skills

Start: Flexible

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This course will help you develop the key skills needed to deliver excellent guest service. You’ll learn how to communicate effectively, work as part of a team, solve guest issues, and create positive guest experiences.

What You’ll Learn

Introduction
- Understand the importance of exceptional guest service.
Greeting Guests
- Put guest needs first.
- Welcome guests using service standards.
- Communicate professionally and effectively.
- Match services to guest needs.
Working as a Team
- Ask for assistance when needed.
- Follow directions and support team goals.
- Resolve guest concerns proactively.
- Escalate issues when necessary.
Providing Feedback
- Report guest feedback promptly.
- Share and escalate feedback to improve service.

By the end of this course, you’ll be better prepared to work confidently with a diverse range of guests and deliver outstanding hospitality experiences.