Tourism, Hospitality and Events (TH&E) is a major service industry. The key for businesses in service industries wishing to ensure repeat custom, consumer loyalty and profitable, long term business survival, is to provide a level of service that is tailored to their customers.
Courses
Enhance the Customer Service Experience
Duration: 3 Hours
Department: Customer Service
Level: Skills
Start: Flexible
This course is designed to help you master essential skills for delivering exceptional guest experiences. You’ll learn effective communication, problem-solving, and teamwork strategies to exceed guest expectations and enhance satisfaction.
Here’s what you will learn:
- Introduction – The importance of exceptional guest service.
- Greeting Guests
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- Prioritizing guest needs for satisfaction.
- Greeting guests according to service protocols.
- Effective professional communication.
- Matching services to guest needs.
- Working as a Team
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- Seeking assistance when needed.
- Following directions for team success.
- Resolving guest issues proactively.
- Escalating unresolved service problems.
- Providing Feedback
- Timely reporting of guest feedback.
- Escalating feedback to improve service.
Join us to enhance your skills and become a more competent hospitality professional, ready to work effectively with diverse guests.
$19.00
Train your team:
Enterprise pricing available for this course.
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