Understanding Different Types of Hotel Guests - eHotelier: eLearning for Hotels

Understanding Different Types of Hotel Guests

Different customers have different needs. Learn to identify the different requirements of leisure, families, conference and corporate markets to deliver exceptional service to each guests’ expectations.

1 Hour
Customer Service
English with translation available

Identify the different needs of different types of customers
Identify ideas to put the WOW! Into great customer service

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