Understanding Different Types of Hotel Guests

Different customers have different needs. Learn to identify the different requirements of leisure, families, conference and corporate markets to deliver exceptional service to each guests’ expectations.

Understanding Customer Needs
Duration: 1 Hour
Department: Customer Service
Level: Essentials
Start: Flexible

Identify the different needs of different types of customers
Identify ideas to put the WOW! Into great customer service

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Enterprise pricing available for this course.

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