Interact with Guests

Whether you’re a frontline employee, a team leader, or aspiring to advance your career in the hospitality industry, this course will equip you with the knowledge and techniques to excel in delivering exceptional guest experiences.

From mastering the art of effective communication to anticipating and exceeding guest expectations, this course will delve into the core principles and practices that drive exceptional service. 

At the heart of our course is a commitment to professionalism and a relentless pursuit of guest satisfaction. We understand the integral role you play in creating memorable experiences and influencing guest loyalty. It’s our mission to empower you with the knowledge and techniques that will enable you to leave a lasting positive impression on every guest.

Learning Outcomes:

1. Greet and serve customers

– Prioritise customers ahead of other workplace duties

– Greet customers according to organisational customer service standards

– Communicate with customers in a clear and professional manner

– Explain and match products and services to customer needs

2. Work with others to deliver service

– Identify personal limitations in serving the needs of customers and seek assistance from others where appropriate

– Follow directions of supervisors and managers to deliver quality service

– Resolve routine customer problems according to own level of responsibility and organisational policy

– Escalate other service issues to a higher level staff member for action in line with organisational procedures

3. Provide feedback on customer service

– Report service issues and customer problems as they arise

– Provide customer feedback to relevant supervisors or ma