Courses

Enhance the Customer Service Experience

Tourism, Hospitality and Events (TH&E) is a major service industry. The key for businesses in service industries wishing to ensure repeat custom, consumer loyalty and profitable, long term business survival, is to provide a level of service that is tailored to their customers.

Enhance the Customer Service Experience
Duration: 3 Hours
Department: Customer Service
Level: Skills
Start: Flexible

This course is designed to help you master essential skills for delivering exceptional guest experiences. You’ll learn effective communication, problem-solving, and teamwork strategies to exceed guest expectations and enhance satisfaction.

Here’s what you will learn:

  • Introduction – The importance of exceptional guest service.
  • Greeting Guests
    • Prioritizing guest needs for satisfaction.
    • Greeting guests according to service protocols.
    • Effective professional communication.
    • Matching services to guest needs.
  • Working as a Team
    • Seeking assistance when needed.
    • Following directions for team success.
    • Resolving guest issues proactively.
    • Escalating unresolved service problems.
  • Providing Feedback
    • Timely reporting of guest feedback.
    • Escalating feedback to improve service.

Join us to enhance your skills and become a more competent hospitality professional, ready to work effectively with diverse guests.

Start Learning

$19.00

Purchase this product now and earn 1 eDollar!

Train your team:
Enterprise pricing available for this course.

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