Baseline – Food and Beverage Skills

Serve with confidence. Elevate the experience. 

For Individuals: 

This Baseline is designed for all restaurant and bar staff. It validates your knowledge of service styles, order handling, guest engagement, hygiene, and compliance—core to delivering memorable dining experiences.

Complete the Baseline to earn your eHotelier Baseline Certificate and gain a performance breakdown to guide your growth into senior roles.

For Hotel Groups: 

Standardise the knowledge and service level of your F&B team. Use this Baseline to evaluate new hires, support ongoing training, and elevate consistency across your venues.

Ideal for waitstaff, bartenders, baristas, food runners, and early-career F&B team members aiming to advance.