Interact with Guests
Interacting with and serving guests are common tasks across all sectors of the tourism, travel, hospitality and event industries.
Duration: 3 Hours
Department: Customer Service
Level: Essentials
Start: Flexible
This course is designed for hospitality professionals who want to deliver exceptional guest experiences and build strong customer relationships. You will learn key service skills, including effective communication, professionalism, and strategies for meeting and exceeding guest expectations.
Learning Outcomes
Greet and Serve Customers
- Prioritise customer needs.
- Greet and communicate with customers professionally.
- Match products and services to customer needs.
Work with Others to Deliver Service
- Seek assistance when needed.
- Follow supervisor and manager directions.
- Resolve routine customer issues.
- Escalate complex service problems appropriately.
Provide Feedback on Customer Service
- Report customer issues promptly.
- Share customer feedback with relevant supervisors to support service improvement.
By the end of this course, you’ll have the skills and confidence to deliver excellent customer service and create memorable guest experiences.
$35.00
Train your team:
Enterprise pricing available for this course.
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