Work Effectively with Others

Welcome to the online course “Work Effectively with Others”! This course is designed to equip you with the essential skills and strategies needed to excel in collaborating and communicating with your colleagues in the dynamic world of hospitality.

In this course, we will explore various aspects of working effectively with others. We will delve into the importance of valuing differences in values and beliefs within your team, and how this can foster creativity, innovation, and an inclusive workplace culture. You will discover practical strategies that can be applied across different hotel departments to achieve these goals.

Identifying and Addressing Workplace Issues will guide you in recognizing and addressing potential team issues, problems, and conflicts. You will gain insights into common workplace challenges and learn how to proactively identify early signs and symptoms, ensuring a harmonious and productive work environment.

Strategies for Effective Issue Resolution: we will focus on mastering the art of active listening and empathy. These skills are essential for resolving issues, maintaining positive team dynamics, and creating a supportive work environment. You will learn techniques to improve your active listening abilities, cultivate empathy, and build trust during issue resolution.

So, prepare to enhance your skills, broaden your perspectives, and develop the mindset needed to work effectively with others in the vibrant hospitality industry.

Learning Outcomes:

Improve workgroup processes

• Support team members to meet workgroup goals.
• Contribute to workgroup goals and tasks according to organisational requirements.
• Share work-related information with the workgroup according to organisational policies and procedures.
• Plan strategies for team performance improvement with the workgroup.

Resolve issues, problems and conflict

• Identify the advantages of differences in values and beliefs between workgroup members.
• Respond to any linguistic and cultural differences in communication styles according to legislation, organisational policies and procedures and ethical standards.
• Identify potential workgroup issues, problems and conflicts encountered in the workplace.
• Seek assistance from a supervisor to address problems and conflicts that arise.
• Suggest possible ways of dealing with identified workplace issues.

Deal effectively with issues, problems and conflict

• Respect differences in personal values and beliefs and their importance in developing relationships.
• Identify any linguistic and cultural differences in communication styles and respond appropriately.
• Identify issues, problems and conflicts encountered in the workplace.
• Seek assistance from workgroup members when issues, problems, and conflicts arise, and suggest possible ways of dealing with them as appropriate or refer them to the appropriate person.