Courses

Work Effectively in Hospitality Service

 

Elevate your hospitality skills with practical insights for exceptional service and efficient operations.

Work Effectively in Hospitality Service
Duration: 3 Hours
Department: Customer Service
Level: Skills
Start: Flexible

You’ll gain the skills to create memorable guest experiences and streamline hotel operations. This course empowers you to excel in the vibrant hospitality industry.

What you will learn:

  • Prepare for Service
    • Plan and organize tasks
    • Confirm and inform service requirements
    • Prepare work area and supplies
  • Provide Service
    • Deliver quality guest service
    • Offer product and service information
    • Assist with guest needs and requests
    • Promote and upsell strategically
    • Resolve complaints and manage conflict
  • Complete Operational Tasks
    • Follow schedules and work as a team
    • Maintain cleanliness and order
    • Use procedures and technology
  • Complete End-of-Shift Duties
    • Conduct end-of-shift tasks
    • Engage in debriefing sessions

By the end of this course, you’ll be ready to lead with confidence and create a culture of excellence in your hospitality setting. Let’s begin and make a lasting impact!

Start Learning

$19.00

Purchase this product now and earn 1 eDollar!

Train your team:
Enterprise pricing available for this course.

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