Courses
Work Effectively in Hospitality Service
Elevate your hospitality skills with practical insights for exceptional service and efficient operations.
Duration: 3 Hours
Department: Customer Service
Level: Skills
Start: Flexible
You’ll gain the skills to create memorable guest experiences and streamline hotel operations. This course empowers you to excel in the vibrant hospitality industry.
What you will learn:
- Prepare for Service
- Plan and organize tasks
- Confirm and inform service requirements
- Prepare work area and supplies
- Provide Service
- Deliver quality guest service
- Offer product and service information
- Assist with guest needs and requests
- Promote and upsell strategically
- Resolve complaints and manage conflict
- Complete Operational Tasks
- Follow schedules and work as a team
- Maintain cleanliness and order
- Use procedures and technology
- Complete End-of-Shift Duties
- Conduct end-of-shift tasks
- Engage in debriefing sessions
By the end of this course, you’ll be ready to lead with confidence and create a culture of excellence in your hospitality setting. Let’s begin and make a lasting impact!
$19.00
Train your team:
Enterprise pricing available for this course.
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