Roster Staff

In today’s dynamic and ever-evolving hospitality landscape, continuous improvement is key to staying ahead of the curve. That’s why our course goes beyond the basics, providing you with a deep dive into the intricacies of roster management, operational efficiency, and customer service excellence.

Our course covers everything from developing staff rosters according to industrial agreements and wage budgets to maximizing operational efficiency and delivering exceptional customer service.

You’ll gain a comprehensive understanding of the role of rosters in optimizing workforce management, ensuring the right people are in the right place at the right time. You’ll discover how operational and customer service efficiency can drive guest satisfaction, enhance your hotel’s reputation, and, ultimately, boost revenue.

As you progress through each chapter, you’ll explore the intricate relationship between rosters, wage costs, and organizational budgets, discovering strategies to minimize costs while maximizing productivity and service quality. You’ll uncover the latest technological advancements that revolutionize roster management, empowering you to streamline processes and leverage automation tools for greater efficiency.

Customer service excellence is at the core of this course because hospitality is built on creating memorable experiences for our guests. You’ll learn proven techniques to enhance customer service efficiency, leaving a lasting impression on every guest who walks through your hotel’s doors.

So, if you’re ready to take your career in hospitality to the next level, we invite you to dive into this comprehensive course. Equip yourself with the knowledge, skills, and confidence to thrive in this dynamic industry. Let’s embark on this transformative journey together. Get started today!

Learning Outcomes:

Develop staff rosters

• Develop rosters according to relevant industrial agreements, other considerations and wage budgets.
• Maximise operational and customer service efficiency while minimising wage costs.
• Combine duties where appropriate to ensure effective use of staff.
• Roster teams with complementary skills mix to meet operational requirements.
• Take account of social and cultural considerations and broader organisational policies that affect staff rosters.
• Consult with colleagues to obtain their input into rosters.
• Use roster systems and equipment to administer rosters.

Present and communicate rosters

• Present rosters in required formats to ensure clarity of information according to organisational standards.
• Communicate rosters to appropriate colleagues within designated timeframes.

Maintain rostering records

• Administer records of shift time completed by employees or contractors.
• Maintain staff rostering records according to organisational procedures.

Evaluate rosters

• Monitor the effectiveness of rosters in consultation with colleagues.
• Identify ways in which rosters and roster development processes may be improved and take appropriate action.