Courses

Provide Service to Guests

Working in tourism, hospitality and events requires interaction with many other people. As an employee you must be able to work with a wide variety of colleagues, as well as diverse customers.

Duration: 2 Hours

Department: Customer Service

Level: Skills

Start: Flexible

The Provide Service to Guests course applies to all front-line team members serving customers and colleagues daily.

This course provides the skills necessary to effectively work in departments such as Front Office, Housekeeping, Food and Beverage, Conference and Banqueting, Spa and Golf Services. Positions include reception, concierge, porter, room attendant, waiter, bartender, chef, therapist, golf professional, retail assistant and manager.

In this course, you will cover verbal and non-verbal communication, personal presentation, service standards, establishing rapport, special needs, recognizing opportunities and dealing with customer complaints. You will also cover providing feedback on customer service experiences and supporting service improvements.

The course is ideal for individuals wishing to improve their service skills, potential hospitality employees, and teams wishing to implement and maintain consistent service delivery standards.