Courses

Provide Service to Customers

Working in tourism, hospitality and events requires interaction with many other people. As an employee you must be able to work with a wide variety of colleagues, as well as diverse customers.

2 Hours

Customer Service

Skills

Flexible

English with translation available

Provide Service to Customers

The Provide Service to Customers course applies to all front line personnel dealing with customer and colleagues on a daily basis.

This course provides the skills necessary to effective work in departments such as Front Office, Housekeeping, Food and Beverage, Conference and Banqueting, Spa and Golf Services. Positions include, reception, concierge, porter, room attendant, waiter, bar tender, chef, therapist, golf professional, retail assistant and managers.

In this course you will cover verbal and non-verbal communication, personal presentation, standards of service, establishing rapport, special needs, recognizing opportcourseies and dealing with customer complaints. you will also cover providing feedback on customer service experiences and supporting service improvements.

The course is ideal for individuals wishing to improve their service skills, potential hospitality employees as well as teams wishing to implement and maintain consistent service delivery standards.