Provide Service to Guests
Working in tourism, hospitality and events requires interaction with many other people. As an employee you must be able to work with a wide variety of colleagues, as well as diverse customers.
Duration: 2 Hours
Department: Customer Service
Level: Skills
Start: Flexible
This course equips frontline hospitality team members with the skills to deliver excellent service across departments such as Front Office, Housekeeping, Food & Beverage, Spa, Golf, and Events.
What You’ll Learn
- Verbal and non-verbal communication skills.
- Professional presentation and service standards.
- Building rapport with guests and colleagues.
- Assisting guests with special needs.
- Identifying service opportunities.
- Handling customer complaints effectively.
- Providing feedback and supporting service improvements.
Ideal for hospitality employees, new team members, and organisations seeking to deliver consistent, high-quality guest service.
$19.00
Train your team:
Enterprise pricing available for this course.
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