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Creating a Positive Customer Environment

Explore the art of communication, considering negative and positive responses and the behaviour cycle.

Duration: 1 Hour

Department: Customer Service

Level: Essentials

Start: Flexible

The professional best practice standard for achieving The Hospitality Welcome and Goodbye are set.

Objectives

Identify how negative behaviour effects customers
Identify positive responses to use
State the procedure for the Hospitality Welcome and Goodbye

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$9.00

Train your team:
Enterprise pricing available for this course.

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