Rostering staff in tourism and hospitality can be complex, due to the variety of working hours, shifts, award conditions and staff budgets.
Payroll management is an important function in all service oriented businesses. Rostering staff can be complex, due to the variety of working hours, shifts, award conditions and staff budgets. Accurate scheduling is key to profitability, as well as ensuring customer service standards.The Roster Staff course is ideal for:
- teams wishing to implement and maintain reliable service standards and meet payroll budgets,
- individuals wishing to improve their staff scheduling capabilities
- potential hospitality employees.
What you will learn
This course will help you understand effective rostering, taking into account the range of staff skill sets, types of rosters, how to create and communicate rosters, impact of cultural diversity on rostering.
Who should take this course?
The Roster Staff course applies to all staff responsible for scheduling staff, including team leaders, supervisors and managers.
The course provides the skills necessary to effective work in departments such as:
- Front Office
- Food and Beverage
- Conference and Banqueting
- Spa and
- Golf Services
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