Prepare and Serve Espresso Coffee
Whether you are a barista, a hospitality professional, or simply someone who loves their coffee!
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Lead and Manage People
A successful supervisor or manager knows how to get the best out of their staff.
Market Segmentation for Hoteliers
Most industries segment their market into different segment to understand them more, and to customise their product to each segment.…
Develop Event Concepts
This course describes the performance outcomes, skills, and knowledge required to explore and refine ideas for event concepts, and to…
Lean Start up
Over recent years there has been a rise of the most innovative technology that has really had an impact on…
Conduct Night Audit
Conducting night audit is an essential part of the financial procedures of an accommodation establishment.
Building Your Leadership Brand
Be honest – do you have a truly clear perception of yourself? Self-awareness is understanding your strengths, beliefs, motivations and…
Reflective Practice Techniques for Professionals
Through accepting reflective practice as an individual, as a team member, and as part of an organisation, we can evaluate…
Implement and Monitor Environmentally Sustainable Work Practices
This course applies to those with responsibility for a specific area of work or who lead a work group or…
Provide Porter Services
The porter is the face of the accommodation establishment and makes the first impression on the guest.
