Process Reservations Use a Computerised Reservations or Operations System
The reservations process is often where the first customer contact occurs. It is therefore important that guests are interacted with…
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Coordinate Cooking Operations
Being able to coordinate the production of large numbers of dishes is an essential skill for any head chef or…
Launder Linen and Guest Clothes
Laundry operations are specialised and very few hotels offer a full service. Care of linen as well as guest and…
Navigating organisational Culture
Need clarification on what ‘organisational culture’ actually is? Don’t worry, you’re not alone. This course aims to simplify sometimes confusing…
Produce Poultry Dishes
Poultry is an important source of protein in the diet. Being able to select top quality birds, prepare and cook…
Work Effectively with Others
In this course you will learn how to work effectively with other people in your workplace.
Building Your Leadership Brand
Be honest – do you have a truly clear perception of yourself? Self-awareness is understanding your strengths, beliefs, motivations and…
CSR and Customer Engagement
Corporate Social Responsibility (CSR) has changed communities for the better. One of the positive outcomes of CSR is the impact…
Manage Finances within a Budget
Supervisors and managers must be able to work within the constraints of a budget in order to successfully run their…
Market Segmentation for Hoteliers
Most industries segment their market into different segment to understand them more, and to customise their product to each segment.…
