Master key skills to exceed guest expectations and advance professionally. Enroll now to unlock your potential.
Courses
Use Hospitality Skills Effectively
Duration: 3 Hours
Department: Workplace Health and Safety
Level: Skills
Start: Flexible
Welcome to Your Hospitality Career Booster
Enhance your skills and excel in hospitality with our targeted course. Whether new to the field or looking to upgrade your abilities, you’ll discover practical techniques for exceptional guest experiences and career success.
What you’ll learn:
- 1. Preparing for Service
- Organising Tasks
- Confirming Service Requirements
- Preparing Your Work Area
- 2. Providing Service
- Greeting Guests
- Offering Information
- Interacting with Guests
- Resolving Problems
- 3. Completing Operational Tasks
- Following Work Schedules
- Safety and Hygiene
- Maintaining Cleanliness
- SOP’s and Technology
- Reporting Issues
- 4. Completing End of Shift Duties
- End of Shift Procedures
- Administrative Tasks
- Guest Feedback
Engage actively and prepare to elevate your hospitality career.
$19.00
Train your team:
Enterprise pricing available for this course.
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