Recruiting and Retaining Revenue People

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$75.00

In this course, learn how to recruit and retain revenue people in your organisation, including the structure, skills required of team members and how to retain the right people.

In this course, learn how to recruit and retain revenue people in your organisation, including the structure, skills required of team members and how to retain the right people.

The hotel industry does not have one organisational structure that can work in all environments, cultures, or companies, whether you have one person who performs the revenue role, or a whole department. The organisational structure that works best for each hotel or company will strongly depend on four key elements which will be explained in the course. Recruiting, testing and assessing people is key to developing a good revenue function.

Whether you’re hiring a full-time team member, a whole team or an outsourcing partner, the selection process is just as important. Learn more about these requirements as well as how to manage and grow your team’s skills and retain your most valuable members.

NOTE: If you’re looking to learn more about managing the function of revenue management, as opposed to the people, you might also like to enroll in:

Managing the Hotel Revenue function

or consider the certification, endorsed by The Institute of Hosptiality:

Associate Diploma in Revenue Management

Department

Revenue Management

Duration

4 Hours

Format

Languages

English, with translation available

Level

Management

Start Date

Flexible

  • Different types of organisational structures and the benefits and challenges of each
  • The importance of a revenue management culture
  • Different types of Revenue structures and the benefits and challenges of each – should you outsource?
  • Key elements of how revenue management integrates into an organisation
  • Recruiting revenue-skilled people including questions to ask
  • How to identify relevant skills in an interview situation
  • Various roles that revenue staff perform depending on the size of your team
  • How to grow and retain your RM people

This course is suitable for industry professionals aspiring to learn:

  • How to maximise the efficiency and effectiveness of your revenue management department
  • The methods hoteliers use to manage and develop revenue management people under their leadership
  • Best practice in sales, marketing & revenue team management in the hospitality industry
  • The basis of revenue team management, enabling further study in strategic marketing or commercial areas
  • Hotel professionals wishing to learn more about managing the commercial area of a hotel

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