The reservations process is often where the first customer contact occurs. It is therefore important that guests are interacted with courteously and that all information is recorded correctly.
Courses
Process Reservations Use a Computerised Reservations or Operations System
4 Hours
Front Office
Skills
Flexible
English with translation available
Process Reservations/Use a Computerised Reservations or Operations System
The Reservations process is often where the first customer contact occurs. It is therefore important that guests are interacted with courteously and that all information is recorded correctly.
This course covers:
- The reservations process
- Types of software and its use in reservations
- How to record and update booking details
- Communication of booking details
$19.00
Train your team:
Enterprise pricing available for this course.
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