Process Reservations Use a Computerised Reservations or Operations System - eHotelier Academy
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Process Reservations Use a Computerised Reservations or Operations System

The reservations process is often where the first customer contact occurs. It is therefore important that guests are interacted with courteously and that all information is recorded correctly.

4 Hours
Front Office
Skills
Flexible
English with translation available

Process Reservations/Use a Computerised Reservations or Operations System

The Reservations process is often where the first customer contact occurs. It is therefore important that guests are interacted with courteously and that all information is recorded correctly.

This course covers:

  • The reservations process
  • Types of software and its use in reservations
  • How to record and update booking details
  • Communication of booking details

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