Process Reservations Use a Computerised Reservations or Operations System
Process Reservations/Use a Computerised Reservations or Operations System
The Reservations process is often where the first customer contact occurs. It is therefore important that guests are interacted with courteously and that all information is recorded correctly.
This unit covers:
- The reservations process
- Types of software and its use in reservations
- How to record and update booking details
- Communication of booking details