Product Description

Enhance the Customer Service Experience

Tourism, Hospitality and Events (TH&E) is a major service industry. The key for businesses in service industries wishing to ensure repeat custom, consumer loyalty and profitable, long term business survival, is to provide a level of customer service that is tailored to their customers.

This unit covers:

  • Identifying customer requirements
  • How to provide a quality service experience
  • Selling techniques
  • Proactively preventing service issues and responding to customer complaints
  • Developing customer relationships