Enhance the Customer Service ExperienceTourism, Hospitality and Events (TH&E) is a major service industry. The key for businesses in service industries wishing to ensure…
Difficult conversations – A Manager’s GuideFrom time to time, managers face conversations which they may feel ill-equipped to handle. Such discussions may include addressing poor…
Model Sugar Based DecorationsConstructing sugar decorations is an advanced skill. Whilst some decorations such as spun sugar are relatively simple, they cannot be…
Provide Advice on Beers Spirits and LiqueursMost establishments serve a range of beers, spirits, liqueurs, ciders and other alcoholic beverages. A professional bartender must have a…
Purchase GoodsTourism, hospitality and events businesses purchase a wide range of supplies throughout the week, ranging from cleaning materials to wine…
Business Growth StrategyNo matter how big your company is, growth will be one of the key driving factors and the reason it’s…
Source and Use Information on the Tourism and Travel IndustryIn order to work in the tourism industry you need to have a good knowledge of how the industry functions.…
Participate in Safe Work PracticesOccupational health, safety and security is a legal requirement for every workplace.
Overview of Accommodation Revenue ManagementThe fundamental components of Revenue Management areapplied to any business that has fixed capacity, perishable inventory, and time-variable demand.
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