Courses

Revenue Roles, Structure and Culture in the Hotel Industry

Learn about the role of the Revenue Department, how cross-functional Revenue Meetings are managed, and how the department fits into the organisation at property and corporate level.

Duration: 2 Hours

Department: Revenue Management

Level: Manager

Start: Flexible

It is important for everyone in the hotel to understand the role of therevenue director, and what a typical day entails. Learn about the role of the Revenue Department, how cross-functional Revenue Meetings are managed, and how the department fits into the organisation at property and corporate level.

The hotel industry does not have one organisationalstructure that can work in all environments, cultures orcompanies, whether you have one person who performs the revenue role, or a whole department. The organisational structure that works bestfor each hotel or company will strongly depend on four key elements which will be explained in the course.

YOU WILL LEARN

To understand the different types of structures and the benefitsand challenges of each;
To understand the key elements of howrevenuemanagement integrates intoan organisation;
The company culture is key to being successful in revenue roles, learn why
To understand the key elements of howrevenuemanagement integrates intoan organisation;
Learn about the various roles that Revenue staff perform
To understand the importance of the Revenue Meeting and how it contributes to the culture across the business.
Importance of regular revenue meeting involving all department heads of hotel
What to discuss?
What reports to distribute prior to the meeting
How to ensure meeting is effective in setting strategy instead of just reviewing report