Provide Guest Information and Assistance
This course is designed to equip you with the essential skills and knowledge to deliver personalized service and anticipate the diverse needs of every guest. As you progress, you’ll become adept at not just meeting guests’ expectations, but surpassing them, ensuring their return and your professional growth.
Duration: 2 Hours
Department: Front Office
Level: Essentials
Start: Flexible
This course will help you develop the skills to provide outstanding guest service, deliver personalised assistance, and create memorable guest experiences.
What You’ll Learn
Access and Update Information
- Source and maintain accurate guest information.
- Assist guests with general and special needs.
- Follow service procedures and share knowledge with colleagues.
Assist Guests
- Understand guest needs and provide appropriate support.
- Communicate effectively and inclusively.
- Promote hotel products and services.
- Handle guest issues, complaints, and safety concerns professionally.
Seek Feedback
- Collect and respond to guest feedback.
- Understand guest behaviour and service expectations.
- Use feedback to improve the guest experience.
By the end of this course, you’ll be able to confidently assist guests, exceed customer expectations, and deliver exceptional hospitality service.
$25.00
Train your team:
Enterprise pricing available for this course.
More courses you might like
Learners who joined this course have also enjoyed these courses.
