Creating a Positive Customer Environment

Explore the art of communication, considering negative and positive responses and the behaviour cycle.

Giving a Positive Customer Experience
Duration: 1 Hour
Department: Customer Service
Level: Essentials
Start: Flexible

The professional best practice standard for achieving The Hospitality Welcome and Goodbye are set.


  • Identify how negative behaviour effects customers
  • Identify positive responses to use
  • State the procedure for the Hospitality Welcome and Goodbye

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Enterprise pricing available for this course.

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