Creating a Positive Customer Environment - eHotelier Academy
Courses

Creating a Positive Customer Environment

Explore the art of communication, considering negative and positive responses and the behaviour cycle.

1 Hour
Customer Service
Essentials
Flexible
English with translation available

The professional best practice standard for achieving The Hospitality Welcome and Goodbye are set.

Objectives

  • Identify how negative behaviour effects customers
  • Identify positive responses to use
  • State the procedure for the Hospitality Welcome and Goodbye

Start Learning

$9.00

Train your team:
Enterprise pricing available for this course.

More courses you might like

Learners who joined this course have also enjoyed these courses.

Menu