Make a Presentation

A professional presentation is important for hoteliers because it is crucial in effectively conveying information, influencing and motivating audiences, making informed decisions, and promoting the hotel’s products or services.

As a hotelier, you often need to deliver presentations to various stakeholders, including guests, colleagues, and potential business partners. A well-prepared and confidently delivered presentation can create a positive impression, build trust, and contribute to the success of the hotel business.

Learning Outcomes:

Prepare a Presentation

• Plan and document presentation approach and intended outcomes.
• Choose presentation strategies, format and delivery methods that match the characteristics of the target audience, location, resources and personnel needed.
• Select presentation aids, materials and techniques that suit the format and purpose of the presentation and will enhance the audience’s understanding of key concepts and central ideas.
• Brief others involved in the presentation on their roles/responsibilities within the presentation.
• Select techniques to evaluate presentation effectiveness.

Deliver a presentation

• Explain and discuss desired outcomes of the presentation with the target audience.
• Use presentation aids, materials, and examples to help the target audience understand key concepts and central ideas.
• Monitor non-verbal and verbal communication of participants to promote the attainment of presentation outcomes.
• Use persuasive communication techniques to secure audience interest.
• Provide opportunities for participants to seek clarification on central ideas and concepts and adjust the presentation to meet participant needs and preferences.
• Summarise key concepts and ideas at strategic points to facilitate participant understanding.

Review the presentation

• Implement techniques to review the effectiveness of the presentation.
• Seek and discuss reactions to the presentation from participants or key personnel involved in the presentation.
• Utilise feedback from the audience or from key personnel involved in the presentation to make changes to the central ideas presented.