By understanding different behaviours this module develops the knowledge of recognising customer behaviours and choosing positive responses to complete a positive behaviour cycle.
Customer behaviour can be tricky to understand, but it’s important to know how to respond positively to different types of behaviour.
In this helpful course, we’ll explore common customer behaviours and how you can deal with them in a way that leads to positive outcomes for everyone involved. From handling difficult customer requests to managing customer expectations, this course will equip you with the skills you need to thrive in any hospitality setting.
So whether you’re a seasoned professional or just getting started in the industry, this course is a must-have for anyone who wants to provide excellent customer service.
