Skills |
Cross-Departmental |
MDS001 |
Communicate in the Workplace |
Skills |
Cross-Departmental |
MDS002 |
Interact with Customers |
Skills |
Cross-Departmental |
MDS003 |
Participate in Environmentally Sustainable Work Practices |
Skills |
Cross-Departmental |
MDS004 |
Participate in Safe Work Practices |
Skills |
Cross-Departmental |
MDS005 |
Provide Information and Assistance |
Skills |
Cross-Departmental |
MDS006 |
Provide Visitor Information |
Skills |
Cross-Departmental |
MDS007 |
Provide Service to Customers |
Skills |
Cross-Departmental |
MDS008 |
Show Social and Cultural Sensitivity |
Skills |
Cross-Departmental |
MDS009 |
Use Hospitality Skills Effectively |
Skills |
Cross-Departmental |
MDS010 |
Use Hygienic Practices for Hospitality Service |
Skills |
Cross-Departmental |
MDS011 |
Disability and Cultural Awareness |
Skills |
Cross-Departmental |
MDS012 |
Giving a Positive Customer Environment |
Skills |
Cross-Departmental |
MDS013 |
Handling Customer Problems |
Skills |
Cross-Departmental |
MDS014 |
Handling Different Customer Behaviours |
Skills |
Cross-Departmental |
MDS015 |
Understanding Customer Needs |
Skills |
Cross-Departmental |
MDS016 |
Workplace Ethics |
Skills |
Cross-Departmental |
MDS017 |
COVID-19 Awareness |
Skills |
Culinary |
CLS001 |
Clean Kitchen Premises and Equipment |
Skills |
Culinary |
CLS002 |
Handle and Serve Cheese |
Skills |
Culinary |
CLS003 |
Maintain the Quality of Perishable Items |
Skills |
Culinary |
CLS004 |
Model Sugar Based Decorations |
Skills |
Culinary |
CLS005 |
Package Prepared Foodstuffs |
Skills |
Culinary |
CLS006 |
Participate in Safe Food Handling Practices |
Skills |
Culinary |
CLS007 |
Plan and Cost Basic Menus |
Skills |
Culinary |
CLS008 |
Plan Catering for Events or Functions |
Skills |
Culinary |
CLS009 |
Prepare and Model Marzipan |
Skills |
Culinary |
CLS010 |
Prepare Food to Meet Special Dietary Requirements |
Skills |
Culinary |
CLS011 |
Prepare Portion-Controlled Meat Cuts and Meat Products |
Skills |
Culinary |
CLS012 |
Prepare Sandwiches |
Skills |
Culinary |
CLS013 |
Prepare Simple Dishes |
Skills |
Culinary |
CLS014 |
Produce and Serve Food for Buffets |
Skills |
Culinary |
CLS015 |
Produce Appetisers and Salads |
Skills |
Culinary |
CLS016 |
Produce Cakes |
Skills |
Culinary |
CLS017 |
Produce Cakes Pastries and Breads |
Skills |
Culinary |
CLS018 |
Produce Chocolate Confectionery |
Skills |
Culinary |
CLS019 |
Produce Desserts |
Skills |
Culinary |
CLS020 |
Produce Dishes Using Basic Methods of Cookery |
Skills |
Culinary |
CLS021 |
Produce Gateaux, Torten and Cakes Produce Meat Dishes |
Skills |
Culinary |
CLS022 |
Produce Meat Dishes |
Skills |
Culinary |
CLS023 |
Produce Pastries |
Skills |
Culinary |
CLS024 |
Produce Pates and Terrines |
Skills |
Culinary |
CLS025 |
Produce Petits Fours |
Skills |
Culinary |
CLS026 |
Produce Poultry Dishes |
Skills |
Culinary |
CLS027 |
Produce Seafood Dishes |
Skills |
Culinary |
CLS028 |
Produce Stocks, Sauces and Soups |
Skills |
Culinary |
CLS029 |
Produce Vegetable, Fruit, Egg and Farinaceous Dishes |
Skills |
Culinary |
CLS030 |
Produce Yeast Based Bakery Products |
Skills |
Culinary |
CLS031 |
Transport and Store Food |
Skills |
Culinary |
CLS032 |
Use Cookery Skills Effectively |
Skills |
Culinary |
CLS033 |
Use Food Preparation Equipment |
Skills |
Culinary |
CLS034 |
Use Hygienic Practices for Food Safety |
Skills |
Culinary |
CLS035 |
Work Effectively as a Cook |
Skills |
Finance |
FIS001 |
Process Financial Transactions |
Skills |
Finance |
FIS002 |
Purchase Goods |
Skills |
Finance |
FIS003 |
Receive and Store Stock |
Skills |
Food and Beverage Service |
FBS001 |
Prepare and Serve Cocktails |
Skills |
Food and Beverage Service |
FBS002 |
Prepare and Serve Espresso Coffee |
Skills |
Food and Beverage Service |
FBS003 |
Prepare and Serve Non-Alcoholic Beverages |
Skills |
Food and Beverage Service |
FBS004 |
Clean and Tidy Bar Areas |
Skills |
Food and Beverage Service |
FBS005 |
Provide Responsible Service of Alcohol |
Skills |
Food and Beverage Service |
FBS006 |
Provide Room Service |
Skills |
Food and Beverage Service |
FBS007 |
Provide Table Service of Food and Beverage |
Skills |
Food and Beverage Service |
FBS008 |
Serve Food and Beverage |
Skills |
Food and Beverage Service |
FBS009 |
Buffet Service |
Skills |
Food and Beverage Service |
FBS010 |
Carrying and Clearing Plates |
Skills |
Food and Beverage Service |
FBS011 |
General Preparation |
Skills |
Food and Beverage Service |
FBS012 |
Laying Tables |
Skills |
Food and Beverage Service |
FBS013 |
Presenting Menus and Taking Orders |
Skills |
Food and Beverage Service |
FBS014 |
Silver Service Techniques |
Skills |
Front Office |
FOS001 |
Provide Accommodation Reception Services |
Skills |
Front Office |
FOS002 |
Provide Porter Services |
Skills |
Front Office |
FOS003 |
Provide Valet Service |
Skills |
Housekeeping |
HKS001 |
Clean Premises and Equipment |
Skills |
Housekeeping |
HKS002 |
Launder Linen and Guest Clothes |
Skills |
Housekeeping |
HKS003 |
Prepare Rooms for guests |
Skills |
Housekeeping |
HKS004 |
Provide Housekeeping Services to Guests |
Skills |
Housekeeping |
HKS005 |
All About Housekeeping |
Skills |
Housekeeping |
HKS006 |
All About Cleaning |
Skills |
Housekeeping |
HKS007 |
All About Cleaning Bathrooms |
Skills |
Housekeeping |
HKS008 |
All About Making Beds |
Skills |
Housekeeping |
HKS009 |
All About Presentation |
Skills |
Security |
SCS001 |
Hotel Security Awareness |
Skills |
Tourism |
TOS001 |
Access and interpret product information |
Skills |
Tourism |
TOS002 |
Book Supplier Services |
Skills |
Tourism |
TOS003 |
Operate an Online Information System |
Skills |
Tourism |
TOS004 |
Prepare Quotations |
Skills |
Tourism |
TOS005 |
Process Travel-Related Documentation |
Skills |
Tourism |
TOS006 |
Provide Advice on Australian Destinations |
Skills |
Tourism |
TOS007 |
Provide Advice on International Destinations |
Skills |
Tourism |
TOS008 |
Sell Tourism Products and Services |
Skills |
Tourism |
TOS009 |
Source and use Information on the Tourism and Travel Industry |