Staff retention, training and morale is key in any industry, none more so that in the service sector where career perceptions can be negative and staff retention is notoriously high. Recruiting and retaining happy and well trained staff is key to the success of all customer-facing businesses. This book is the first to explore on this important topic from an individual and personal perspective rather than a company perspective. It will enable future managers to understand the key principles to maintaining a happy and talented workforce, as well as understanding how to successfully manage their own career path.
The text has a complete pedagogic structure, including learning points and activities at the end of each chapter to assist with class room delivery and design assessments.
- The first text to address this vital subject for educators and organisations in the hospitality sector;
- Contributed by major experts who have multi-national experience of hospitality education provide new and interesting perspectives on the topic;
- Real life cases studies from major international companies as well as SMEs such as The Taj Hotel Group, India, Red Carnation Hotel Group, The Rick Stein group and La’Aubier in Neuchatel, Switzerland.