Crisis situations can cause businesses to fail or incur severe reputational damage. This course will provide a view of what it means to be a leader during a crisis situation, leveraging case studies, relevant literature, and other relevant learning activities.
Strong leadership in crisis situations is a critical component of crisis management. Through this course you will develop an understanding of why that is, and how we can emulate some of the important leadership traits and behaviours to successfully emerge from crisis situations without terminal damage to the bottom line or reputation.
- Identify the different types of crisis that may be encountered
- Describe the typical steps taken to prepare for a crisis
- Identify actions and behaviours that would contribute to effective crisis management
- Develop a crisis communication plan